Return & Refund Policy
We are committed to helping you achieve a flawless connection. Please review our return and refund guidelines for all networking hardware.
- Return Eligibility: Items are eligible for return or exchange within 7 days of delivery if they are found to be defective, damaged, or significantly not as described upon arrival.
- Condition of Items: All devices must be returned in their original, pristine condition, including all original packaging, factory seals, power cables, manuals, and software discs/keys.
- Reporting Issues: Please inspect your order upon delivery. Any hardware malfunctions or defects must be reported within 24 hours, accompanied by photographic or video evidence.
- Process: Contact our support team with your order number. Once our team verifies the technical issue, we will guide you through the return or exchange process.
- Refunds: Approved refunds are processed within 10-15 working days via your original payment method (Bank Transfer, EasyPaisa, or Store Credit).
- Non-Returnable Items: Devices that have been opened, modified, or show clear signs of misuse—or items with broken security seals—are not eligible for return.